FAQ’S
FAQ’S
Order status
You can check the status of your order directly from your account or from the dedicated section if you have placed your order as an unregistered customer.
Order in process: the order is still being prepared at our warehouse.
Completed: the order has been picked up by the courier and is on its way to the destination.
Order Cancelled: the order has been cancelled.
It is possible to cancel an order, before it has been shipped, by contacting the Customer Service directly on Phone:+972 35755171 or Email: [email protected] Once the order has been cancelled we will proceed with the refund.
You cannot change your order. You can make the total cancellation of an order as long as it is still in processing.
To check if it is still possible to cancel your order, please contact our Customer Service at Phone:+972 35755171 or Email: [email protected]
ORDERS AND PAYMENTS INFO
Payment secured with PCI DSS protocol and 128 Bit SSL
You can choose between the following payment methods:
Once the card type has been selected, it is necessary to enter the full credit or prepaid card number without spaces, the expiry date, the security code (CVV/CVC) placed on the back of the card and the name and surname of the card holder.
RETURNS INFO
You can check the status of your order directly from your account or from the dedicated section if you have placed your order as an unregistered customer.
Order in process: the order is still being prepared at our warehouse.
Completed: the order has been picked up by the courier and is on its way to the destination.
Order Cancelled: the order has been cancelled.
size, under normal due diligence, without signs of wear or dirt.
The package must be sent to the following address:
Hei Be-Iyar Street 52, Kikar Hamedina, Tel Aviv
The return is free of charge in case of manufacturing defects or any other problem covered by the warranty.
In all other cases, the return is charged to the Customer who will be required to send the products to Bettyblue at his own expense within 14 (fourteen) days of the withdrawal, subject to authorization of the request for return by our Customer Service.
The choice of courier is at your sole discretion.
If the conditions of the returned product meet the required requirements you will receive a confirmation email and the refund will be made within 14 days of the quality control, on the same payment method used at the time of purchase.
To submit your return request for defect please contact our Customer Service by email or telephone. You will be asked for the order number and some photos of the product, where the defect is clearly visible.
GENERAL INFO
The registration of a personal account allows the storage of your shipping details, the display of the order history and the ability to track an order. Creating an account is very easy: simply click on the dedicated icon at the top right and enter the required data. If you forgot your account password, use the “Forgot your password?” function In this way the system will send an automatic email with a link to the registered email address. By clicking on this link,
you can create a new login password. If you wish to delete your account, please contact Customer Service.
If you wish to have more information about your online purchases, such as the status of the order, the delivery times, the procedure to make a return or any other question, do not hesitate to contact us by phone: +972 35755171 or Email: [email protected]
through the dedicated area on our website at this link.
Our team is at your disposal from Sunday to Thursday, from 10.00 am to 7 pm and Friday from 10.00 am to 2 pm
After ordering, our service includes free shipping.
The courier will arrive at your address between 3-5 working days from the moment the order is completed.
