Orders and deliveries

Orders and deliveries


Purchasing on the website allows you to enjoy free fast delivery all over the country, usually within 2-4 business days.

Exchanges and returns

Items can be exchanged and returned free of charge within 14 days of receiving the order, provided that the items are in their original packaging, the label is attached to them and the safety cuff is attached.

Want to return or exchange something you bought?

No problem, we will arrange collection for you by courier at no cost. Contact us via live chat or contact us in order to tell us which item you would like instead and arrange a pickup. Exchanges can also be made at Elegazna stores. If you would like to receive information about the availability of the item in the stores, you can contact customer service.

If you are not satisfied with your purchase after receiving the merchandise, you are entitled to full credit for the purchase within 14 days of receiving it.

Contact details for customer service

For any questions, you can contact us via Whatsapp +972-50-3147222 or through our customer service hotline at [email protected].

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